Watch. listen and answer.
Mrs Hoggans has an...with Carlos.
- interview
- invitation
- appointment
Mrs Hoggans wants to...
- shampoo her hair.
- cut her hair a little.
- highlight her hair.
Carlos offered, as part of the service,...
- something to read.
- something to eat and drink.
- something to listen to.
Carlos is always...
- so gentle with his customers.
- so nice with his customers.
- so preocupied with his customers.
Mrs Hoggans complains for...
- being waiting too long.
- being under the dryer too long.
- being reading about president Nixon too long.
Mrs Hoggans is angry because:
- she didn't like the service.
- she didn't like Carlos' attitude.
- she didn't like her new hair.
According to Carlos, what didn't Mrs Hoggans hear?
- his instructions.
- the bell go off.
- Cinnamon's instructions.
What did Mrs Hoggans demand from Carlos?
- a refund.
- an explanation.
- dye her hair back.